Customer Care
Reach Sezhumi for order support, delivery updates, payment issues, returns, refunds, OTP help, product questions, and grievance redressal. Include your order number or registered mobile number when contacting support.
Public merchant information
Customer complaints and escalation
Grievance Officer: Customer Support, Sezhumi. Write to support@sezhumi.com with your order number, registered mobile number, and issue details.
We aim to acknowledge customer complaints within 48 hours and work toward resolution within 30 days, subject to payment gateway, bank, delivery partner, or quality-check dependencies.
For order-specific help, use Track Order or My Orders before contacting support.
