Cancellation Before Dispatch
You may request cancellation before an order is dispatched. Signed-in customers can use their order page where available, or contact support with the order number. Once an order is packed, shipped, or out for delivery, cancellation may not be possible and the return process will apply after delivery.
Food Product Return Window
Because Sezhumi sells food and grocery products, return requests should be raised within 48 hours of delivery with the order number, product photos, packaging photos, and a short issue summary. Requests are reviewed for quality, safety, seal condition, expiry, delivery damage, wrong item, missing item, or mismatch with the product listing.
Eligible Return Reasons
Returns, replacements, or refunds may be approved for damaged products, wrong products, expired products, missing items, seal or packaging issues observed at delivery, or products that materially differ from the ordered item. The item and packaging may need to be available for pickup or quality inspection.
Non-Returnable Cases
We may reject return requests for opened, consumed, used, tampered, improperly stored, or customer damaged products unless the issue is caused by Sezhumi, the seller, or delivery handling. Taste, preference, or change-of-mind requests may not be eligible for perishable or food-safety-sensitive products.
Refund Timelines
Approved online-payment refunds are initiated to the original payment method through the payment gateway. After initiation, banks and payment providers usually take 5-7 business days to reflect the refund. COD refunds are handled manually by support through an agreed bank, UPI, wallet, or store-credit route after verification.
Shipping And Partial Refunds
Shipping, COD handling, and delivery charges may be refunded when the issue is caused by Sezhumi, a seller, or delivery handling. For partial returns, only the approved item value and applicable tax/refund adjustments are refunded.
How To Request Help
Signed-in customers can use Returns & Refunds. You can also contact support@sezhumi.com or call +91 98765 43210. Include your order number, registered mobile number, product name, issue description, and photos where relevant.
Final approval depends on order status, product condition, delivery evidence, and quality-check results. This policy should be read with the Terms & Conditions and Shipping Policy.