Terms & Conditions

By using Sezhumi, you agree to comply with current platform rules, operational checks, and policy updates that may affect ordering and fulfillment. Continued use after any update constitutes your acceptance of the revised terms.

Customers are responsible for maintaining accurate account, delivery, and payment-related information. Login, signup, checkout phone verification, password recovery, and sensitive account actions may require OTP verification by email, SMS, or other supported channels.

Orders remain subject to product availability, serviceable delivery areas, payment confirmation, and fraud, risk, or quality checks before dispatch. Sezhumi may cancel, hold, or contact the customer about orders that cannot be fulfilled as placed.

Prices are listed in Indian Rupees and displayed before checkout with applicable tax, shipping, discount, wallet, and rounding adjustments where relevant. Online payments are processed through payment gateway partners, and Cash on Delivery may be available only in supported pincodes.

Delivery timelines are estimates and vary by stock, address serviceability, logistics coverage, and payment status. Cancellations, returns, replacements, and refunds are governed by the Refund & Cancellation Policy and Shipping Policy.

For order, payment, delivery, return, refund, OTP, or account concerns, contact support@sezhumi.com or +91 98765 43210. Grievance requests should include the order number, registered mobile number, and issue details.

To the extent permitted by law, Sezhumi is not liable for indirect, incidental, or consequential damages arising from platform use. Our liability for a proven order-related claim is limited to the amount paid for the relevant order or item.